Shipping policy
Shipping Policy
We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. This section separates the customer action, merchant review, and outside provider responsibility.
Preparation and carrier travel
Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. This section separates the customer action, merchant review, and outside provider responsibility.
Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. This section separates the customer action, merchant review, and outside provider responsibility.
For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. This section separates the customer action, merchant review, and outside provider responsibility.
To keep the service sequence transparent, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. This section separates the customer action, merchant review, and outside provider responsibility.
Email: dazai.knivse228@gmail.com
Mailing address: 20229 N 67th Ave, Glendale, AZ, 85308, United States
Phone: 623-392-2004